Sandos Caracol Nature Resort & Water Park All Inclusive
Carretera Cancún Chetumal Km 295, Playa del Carmen, Mexico
Pleasant
130 reviews
Most popular services
Restaurant
Bar
24-hour front desk
Sauna
Fitness centre
Shuttle service
Free parking
Internet
Safety deposit box
Spa
Car hire
Free Wi-Fi
Pool
Air conditioning
Designated smoking area
Snack bar
Water park
Daily maid service
Rooms
Choose dates to see prices
Pool View Superior
Guests: 4
Area: 39 m²
BedRoom
2 x Full bed(s) (131-150 cm wide)
1 x King bed(s) (181-210 cm wide)
Room description:
Features 24/7 room service, VIP services, a bathrobe and view of the pool and Caribbean Sea. This unit has king size and a bunk bed.
Food & Drink:
Tea/Coffee maker, Minibar
General:
Safe, Air conditioning, Iron, Fan, Trash cans
Media & Technology:
TV, Telephone, Satellite channels, Flat-screen TV
Outdoors:
Balcony, Outdoor furniture
View:
View
Pool and Spa:
Pool towels
Bedroom:
Childrens' cribs
Room Amenities:
Socket near the bed
Bathroom Facilities:
Shower, Hairdryer, Bathrobe, Free toiletries, Toilet, Slippers, Towels, Toilet paper, Walk-in shower, Shampoo, Conditioner, Body soap
Pool View One Bedroom Suite
Guests: 4
Area: 62 m²
BedRoom
1 x King bed(s) (181-210 cm wide)
1 x Sofa bed (Variable size)
Room description:
Features a bathrobe, daily turn down and a view of the pool and Caribbean Sea.
Food & Drink:
Tea/Coffee maker, Minibar
General:
Safe, Air conditioning, Iron, Fan, Trash cans
Media & Technology:
TV, Telephone, Satellite channels, Flat-screen TV
Outdoors:
Balcony, Outdoor furniture
Living Area:
Sitting area, Sofa
View:
View
Pool and Spa:
Pool towels
Bedroom:
Childrens' cribs
Room Amenities:
Socket near the bed
Bathroom Facilities:
Shower, Hairdryer, Bathrobe, Free toiletries, Toilet, Slippers, Guest bathroom, Towels, Toilet paper, Walk-in shower, Shampoo, Conditioner, Body soap
Eco Family Superior
Guests: 4
Area: 30 m²
BedRoom
1 x King bed(s) (181-210 cm wide)
1 x Bunk bed (Variable size)
Room description:
Offering free toiletries and bathrobes, this studio includes a private bathroom with a walk-in shower, a hairdryer and slippers. Featuring a balcony, this studio also offers air conditioning, a mini-bar and a flat-screen TV with satellite channels. The unit offers 2 beds.
Food & Drink:
Tea/Coffee maker, Minibar
General:
Safe, Air conditioning, Iron, Fan, Trash cans
Media & Technology:
TV, Telephone, Satellite channels, Flat-screen TV
Outdoors:
Balcony, Outdoor furniture
View:
View
Pool and Spa:
Pool towels
Bedroom:
Childrens' cribs
Room Amenities:
Socket near the bed
Bathroom Facilities:
Shower, Hairdryer, Bathrobe, Free toiletries, Toilet, Slippers, Towels, Toilet paper, Walk-in shower, Shampoo, Conditioner, Body soap
Eco Family Suite
Guests: 5
Area: 41 m²
BedRoom
1 x King bed(s) (181-210 cm wide)
1 x Bunk bed (Variable size)
Room description:
The spacious family room provides air conditioning, a mini-bar, as well as a private bathroom featuring a walk-in shower and a hairdryer. Boasting a balcony, this family room also offers a tea and coffee maker, a safe deposit box and a flat-screen TV with satellite channels. The unit offers 2 beds.
Food & Drink:
Tea/Coffee maker, Minibar
General:
Safe, Air conditioning, Iron, Fan, Trash cans
Media & Technology:
TV, Telephone, Satellite channels, Flat-screen TV
Outdoors:
Balcony, Outdoor furniture
View:
View
Pool and Spa:
Plunge Pool, Pool towels
Bedroom:
Childrens' cribs
Room Amenities:
Socket near the bed
Bathroom Facilities:
Shower, Hairdryer, Bathrobe, Free toiletries, Toilet, Slippers, Guest bathroom, Additional bathroom, Towels, Toilet paper, Walk-in shower, Shampoo, Conditioner, Body soap
Pool View Penthouse
Guests: 4
Area: 62 m²
BedRoom
1 x King bed(s) (181-210 cm wide)
1 x Sofa bed (Variable size)
Room description:
Guests will have a special experience as this double room provides a hot tub. The spacious double room offers air conditioning, a mini-bar, as well as a private bathroom boasting a walk-in shower and a hairdryer. The unit has 2 beds.
Food & Drink:
Tea/Coffee maker, Minibar
General:
Safe, Air conditioning, Iron, Fan, Trash cans
Media & Technology:
TV, Telephone, Satellite channels, Flat-screen TV
Activities:
Hot tub
Outdoors:
Balcony, Terrace, Outdoor furniture
Living Area:
Sitting area, Sofa
View:
View
Pool and Spa:
Pool towels
Bedroom:
Childrens' cribs
Room Amenities:
Socket near the bed
Bathroom Facilities:
Shower, Hairdryer, Bathrobe, Free toiletries, Toilet, Slippers, Towels, Toilet paper, Walk-in shower, Shampoo, Conditioner, Body soap
Eco Family Penthouse
Guests: 5
Area: 62 m²
BedRoom
1 x King bed(s) (181-210 cm wide)
1 x Bunk bed (Variable size)
Room description:
The spacious family room provides air conditioning, a mini-bar, as well as a private bathroom featuring a walk-in shower and a hairdryer. Boasting a terrace, this family room also offers a tea and coffee maker, a seating area and a flat-screen TV with satellite channels. The unit offers 2 beds.
Food & Drink:
Tea/Coffee maker, Minibar
General:
Safe, Air conditioning, Iron, Fan, Trash cans
Media & Technology:
TV, Telephone, Satellite channels, Flat-screen TV
Outdoors:
Balcony, Terrace, Outdoor furniture
Living Area:
Sitting area, Sofa
View:
View
Pool and Spa:
Pool towels
Bedroom:
Childrens' cribs
Room Amenities:
Socket near the bed
Bathroom Facilities:
Shower, Hairdryer, Bathrobe, Free toiletries, Toilet, Slippers, Guest bathroom, Additional bathroom, Towels, Toilet paper, Walk-in shower, Shampoo, Conditioner, Body soap
Select Club Deluxe Adults Only
Guests: 2
Area: 41 m²
BedRoom
1 x King bed(s) (181-210 cm wide)
1 x Sofa bed (Variable size)
Room description:
This double room's standout feature is the private pool. The spacious double room offers air conditioning, a mini-bar, as well as a private bathroom boasting a walk-in shower and a hairdryer. The unit has 2 beds.
Food & Drink:
Tea/Coffee maker, Minibar
Media & Technology:
TV, Telephone, Flat-screen TV
General:
Air conditioning, Trash cans
Outdoors:
Balcony, Private pool
View:
View
Pool and Spa:
Pool towels
Bathroom Facilities:
Hairdryer, Free toiletries, Towels, Walk-in shower, Shampoo, Body soap
Select Club Penthouse Adults Only
Guests: 2
Area: 62 m²
BedRoom
1 x King bed(s) (181-210 cm wide)
1 x Sofa bed (Variable size)
Room description:
This double room features a private pool. The spacious double room offers air conditioning, a mini-bar, as well as a private bathroom boasting a walk-in shower and a hairdryer. Featuring a terrace, this double room also features a tea and coffee maker and a flat-screen TV. The unit has 2 beds.
Food & Drink:
Tea/Coffee maker, Minibar
Media & Technology:
TV, Telephone, Flat-screen TV
General:
Air conditioning, Trash cans
Outdoors:
Balcony, Private pool, Terrace
View:
View
Pool and Spa:
Pool towels
Bathroom Facilities:
Hairdryer, Free toiletries, Towels, Walk-in shower, Shampoo, Body soap
Select Club Superior Adults Only
Guests: 2
Area: 39 m²
BedRoom
1 x Queen bed(s) (151-180 cm wide)
2 x King bed(s) (181-210 cm wide)
Room description:
The private pool is a top feature of this double room. The spacious double room features air conditioning, a minibar, as well as a private bathroom boasting a walk-in shower and a hairdryer.
Food & Drink:
Tea/Coffee maker, Minibar
Media & Technology:
TV, Telephone, Flat-screen TV
General:
Air conditioning, Trash cans
Outdoors:
Balcony, Private pool
View:
View
Pool and Spa:
Pool towels
Bathroom Facilities:
Hairdryer, Free toiletries, Towels, Toilet paper, Walk-in shower, Shampoo, Body soap
Traveler's reviews
6.9
Pleasant
130 reviews
Staff
8.03
Facility
7.76
Cleanliness
7.64
Comfort
7.82
Location
8.12
Price quality
7.27
Area Info
Restaurants & cafes
Hotel Sol Playa
3.8 km
Las Helodias
6 km
Encanto Beach Club
4.9 km
Koh Thai
950 m
Los Murales
100 m
La Brasserie
900 m
Beaches in the Neighborhood
Mayakoba Beach
2.7 km
Playa del Carmen Beach
750 m
Ocean Maya Royale - Adults Only Beach
5 km
Casa Vela Beach
6 km
Playacar Beach
7 km
What's nearby
Parque El Peten
4.5 km
Parque Fundadores
7 km
Playa Real
7 km
Playa Mart Paseo
7 km
Emotions Alltournative Park
14 km
Closest airports
Playa del Carmen National Airport
7 km
Cozumel International Airport
42 km
Cancún International Airport
51 km
Public transport
ADO International Bus Station
7 km
Terminal de Autobuses Ado
6 km
Servicio Colectivo Foráneo
7 km
Facilities - Sandos Caracol Nature Resort & Water Park All Inclusive
Activities
- Tennis court
- Sauna
- Fitness center
- Golf course (within 2 miles)
- Game room
- Solarium
- Spa
- Massage
- Playground
- Pool table
- Ping-pong
- Hot tub/Jacuzzi
- Hiking
- Turkish/Steam Bath
- Snorkeling
- Private beach area
- Entertainment staff
- Water sports facilities on site
- Kids' club
- Beachfront
- Evening entertainment
- Water park
- Spa facilities
- Spa lounge/Relaxation area
- Spa/Wellness packages
- Fitness
- Yoga classes
- Fitness classes
- Locker rooms
- Beach
Services
- 24-hour front desk
- Airport shuttle
- Babysitting/Child services
- Laundry
- Dry cleaning
- Hair/Beauty salon
- Ironing service
- Currency exchange
- Car rental
- Tour desk
- Baggage storage
- ATM on site
- Concierge
- Shuttle service (additional charge)
- Airport shuttle (additional charge)
- Daily housekeeping
- Shuttle service
Pool and Spa
- Waterslide
- Pool with view
- Pool bar
- Shallow end
- Beach chairs/Loungers
- Beach umbrellas
- Swimming pool
Parking
- Parking
- Free parking
- Parking on site
- Private Parking
- Accessible parking
Food & Drink
- Restaurant
- Bar
- Snack bar
- Kids' meals
- Kid-friendly buffet
Outdoors
- Garden
- Terrace
- Outdoor pool
- Sun deck
- Outdoor pool (year-round)
General
- Facilities for disabled guests
- Family rooms
- Safe
- Air conditioning
- Designated smoking area
Safety features
- Staff follow all safety protocols as directed by local authorities
- Shared stationery (e.g. printed menus, magazines, pens, paper) removed
- Hand sanitizer in guest accommodation and common areas
- Process in place to check health of guests
- First aid kits available
Cleanliness & disinfection
- Use of cleaning chemicals that are effective against coronavirus
- Linens, towels, and laundry washed in accordance with local authority guidelines
- Guest accommodation disinfected between stays
- Guest accommodation sealed after cleaning
Internet
- Internet
- Wifi
- Free Wifi
Entertainment & Family Services
- Board games/Puzzles
- Indoor play area
- Outdoor play equipment for kids
Food & drink safety
- Physical distancing in dining areas
- Food can be delivered to guest accommodation
- All plates, cutlery, glasses, and other tableware sanitized
Transportation
- Airport pickup
- Airport drop-off
Safety & security
- 24-hour security
- Fire extinguishers
Physical distancing
- Physical distancing rules followed
- Screens or physical barriers between staff and guests in appropriate areas
House Rules
Check-in:
15:00
Check-out:
12:00
Cards accepted at this property:
American Express, Visa, MasterCard
The Fine Print
When booking for more than 4 rooms, different policies may apply and payment of the full reservation must be made after the reservation is made. An environment fee of MXN 85 per night is not included and must be paid at check-in. Please note that an additional charge of USD 20 per person per hour will apply for late check-out after 13:00. Please note that the adult water slide area is open from 10:00 until 17:00 Please note that the children water slide area is open from 09:00 until 18:00. Water park will be closed one day a week for preventative maintenance. Special requests cannot be guaranteed and may incur additional charges. Renovation work of the restaurant, La Laguna will be carried out from May 11 - Jun 11.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. Guests under the age of 18 can only check in with a parent or official guardian.
Frequently Asked Questions
Guests can check in from 15:00 and must check-out by 12:00.
Room categories at Sandos Caracol Nature Resort & Water Park All Inclusive include Pool View Superior, Pool View One Bedroom Suite, Eco Family Superior and Eco Family Suite.
Parking is included in the rate and does not require an extra fee.
There are dining options near Sandos Caracol Nature Resort & Water Park All Inclusive, including Los Murales (900 m).
Guests can communicate with the staff in English and Spanish at Sandos Caracol Nature Resort & Water Park All Inclusive.
Multiple mobility-support features are available at Sandos Caracol Nature Resort & Water Park All Inclusive, such as Facilities for disabled guests and Accessible parking, helping guests move around the property more comfortably.
Multiple spa and wellness facilities are available on site at Sandos Caracol Nature Resort & Water Park All Inclusive, including Sauna, Spa, Hot tub/Jacuzzi, Turkish/Steam Bath, Spa facilities, Spa lounge/Relaxation area and Spa/Wellness packages.
A number of local points of interest can be found in the area, including Parque Fundadores (5.8 km), Playa Mart Paseo (5.7 km), Playa Real (5.4 km) and Xcaret Park (12.3 km), giving guests multiple sightseeing options.
Sandos Caracol Nature Resort & Water Park All Inclusive is situated at Carretera Cancún Chetumal Km 295, Playa del Carmen, Mexico.
Prices at Sandos Caracol Nature Resort & Water Park All Inclusive start from MX$5,279 per night.
Sandos Caracol Nature Resort & Water Park All Inclusive features multiple places to eat or drink on site, including Restaurant, Bar and Snack bar.
Guests can enjoy multiple pools on site at Sandos Caracol Nature Resort & Water Park All Inclusive, such as outdoor pool (year-round) and pool with view.
Transfers between the airport and Sandos Caracol Nature Resort & Water Park All Inclusive are available for an extra charge.
The accommodation provides scheduled evening entertainment for guests.
Sandos Caracol Nature Resort & Water Park All Inclusive includes multiple facilities designed for families with children, including Babysitting/Child services, Playground, Kids' club, Board games/Puzzles, Indoor play area and Outdoor play equipment for kids.
The journey from Playa del Carmen National Airport to Sandos Caracol Nature Resort & Water Park All Inclusive takes around 10 minutes.
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