Alila Mayakoba by Hyatt
Carreterra Federal Chetumal-Puerto Juarez KM 298, Mayakoba, Playa del Carmen, Mexico
Wonderful
8 reviews
Most popular services
Restaurant
Pets allowed
Bar
24-hour front desk
Sauna
Fitness centre
Non-smoking rooms
Shuttle service
Business centre
Free parking
Internet
Spa
Car hire
Free Wi-Fi
Pool
Air conditioning
Designated smoking area
Daily maid service
Rooms
Choose dates to see prices
King Room
Guests: 2
Area: 50 m²
BedRoom
1 x King bed(s) (181-210 cm wide)
Room description:
The spacious triple room features air conditioning, a mini-bar, a terrace with garden views as well as a private bathroom boasting a shower. The unit has 1 bed.
Food & Drink:
Minibar, Bottle of water
General:
Safe, Air conditioning, Ironing facilities, Smoke Alarm, Key card access, Privacy curtain, Iron, Fan, Mosquito net, Trash cans
Media & Technology:
TV, Telephone, Cable channels, Flat-screen TV
Outdoors:
Balcony, Terrace, Outdoor furniture
Bedroom:
Wardrobe or closet, Childrens' cribs
View:
Garden view
Kitchen:
Coffee machine
Exclusive services:
Free gym access, Concierge services
Living Area:
Sofa
Services:
Wake-up service
Pool and Spa:
Pool towels
Room Amenities:
Socket near the bed, Feather pillow, Hypoallergenic pillow
Bathroom Facilities:
Shower, Hairdryer, Free toiletries, Toilet, Toilet paper, Shampoo, Conditioner, Body soap, Towels, Toothbrush, Shower cap
Double Room with Two Double Beds
Guests: 4
Area: 50 m²
BedRoom
2 x Full bed(s) (131-150 cm wide)
Room description:
The spacious quadruple room provides air conditioning, a mini-bar, a terrace with garden views as well as a private bathroom featuring a shower. The unit offers 2 beds.
Food & Drink:
Minibar, Bottle of water
General:
Safe, Air conditioning, Ironing facilities, Smoke Alarm, Key card access, Privacy curtain, Iron, Fan, Mosquito net, Trash cans
Media & Technology:
TV, Telephone, Cable channels, Flat-screen TV
Outdoors:
Balcony, Terrace, Outdoor furniture
Bedroom:
Wardrobe or closet, Childrens' cribs
View:
Garden view
Kitchen:
Coffee machine
Exclusive services:
Free gym access, Concierge services
Services:
Wake-up service
Pool and Spa:
Pool towels
Room Amenities:
Socket near the bed, Feather pillow, Hypoallergenic pillow
Bathroom Facilities:
Shower, Hairdryer, Free toiletries, Toilet, Toilet paper, Shampoo, Conditioner, Body soap, Towels, Toothbrush, Shower cap
King Room - Lagoon Area
Guests: 2
Area: 50 m²
BedRoom
1 x King bed(s) (181-210 cm wide)
Room description:
The spacious triple room features air conditioning, a mini-bar, a terrace with lake views as well as a private bathroom boasting a shower. The unit has 1 bed.
Food & Drink:
Minibar, Bottle of water
General:
Safe, Air conditioning, Ironing facilities, Smoke Alarm, Key card access, Privacy curtain, Iron, Fan, Mosquito net, Trash cans
Media & Technology:
TV, Telephone, Cable channels, Flat-screen TV
Outdoors:
Balcony, Terrace, Outdoor furniture
View:
View, Lake view
Bedroom:
Wardrobe or closet, Childrens' cribs
Kitchen:
Coffee machine
Exclusive services:
Free gym access, Concierge services
Living Area:
Sofa
Services:
Wake-up service
Pool and Spa:
Pool towels
Room Amenities:
Socket near the bed, Feather pillow, Hypoallergenic pillow
Bathroom Facilities:
Shower, Hairdryer, Free toiletries, Toilet, Toilet paper, Shampoo, Conditioner, Body soap, Towels, Toothbrush, Shower cap
Double Room with Two Double Beds - Lagoon Area
Guests: 4
Area: 50 m²
BedRoom
2 x Full bed(s) (131-150 cm wide)
Room description:
The spacious quadruple room offers air conditioning, a mini-bar, a terrace with lake views as well as a private bathroom featuring a shower. The unit offers 2 beds.
Food & Drink:
Minibar, Bottle of water
General:
Safe, Air conditioning, Ironing facilities, Smoke Alarm, Key card access, Privacy curtain, Iron, Fan, Mosquito net, Trash cans
Media & Technology:
TV, Telephone, Cable channels, Flat-screen TV
Outdoors:
Balcony, Terrace, Outdoor furniture
View:
View, Lake view
Bedroom:
Wardrobe or closet, Childrens' cribs
Kitchen:
Coffee machine
Exclusive services:
Free gym access, Concierge services
Services:
Wake-up service
Pool and Spa:
Pool towels
Room Amenities:
Socket near the bed, Feather pillow, Hypoallergenic pillow
Bathroom Facilities:
Shower, Hairdryer, Free toiletries, Toilet, Toilet paper, Shampoo, Conditioner, Body soap, Towels, Toothbrush, Shower cap
King Room - Beach Area
Guests: 2
Area: 50 m²
BedRoom
1 x King bed(s) (181-210 cm wide)
Room description:
The spacious triple room provides air conditioning, a mini-bar, a terrace with garden views as well as a private bathroom featuring a shower. The unit offers 1 bed.
Food & Drink:
Minibar, Bottle of water
General:
Safe, Air conditioning, Ironing facilities, Smoke Alarm, Key card access, Privacy curtain, Iron, Fan, Mosquito net, Trash cans
Media & Technology:
TV, Telephone, Cable channels, Flat-screen TV
Outdoors:
Balcony, Terrace, Outdoor furniture
Bedroom:
Wardrobe or closet, Childrens' cribs
View:
Garden view
Kitchen:
Coffee machine
Exclusive services:
Free gym access, Concierge services
Living Area:
Sofa
Services:
Wake-up service
Pool and Spa:
Pool towels
Room Amenities:
Socket near the bed, Feather pillow, Hypoallergenic pillow
Bathroom Facilities:
Shower, Hairdryer, Free toiletries, Toilet, Toilet paper, Shampoo, Conditioner, Body soap, Towels, Toothbrush, Shower cap
Double Room with Two Double Beds - Beach Area
Guests: 4
Area: 50 m²
BedRoom
2 x Full bed(s) (131-150 cm wide)
Room description:
The spacious quadruple room provides air conditioning, a mini-bar, a terrace with garden views as well as a private bathroom featuring a shower. The unit offers 2 beds.
Food & Drink:
Minibar, Bottle of water
General:
Safe, Air conditioning, Ironing facilities, Smoke Alarm, Key card access, Privacy curtain, Iron, Fan, Mosquito net, Trash cans
Media & Technology:
TV, Telephone, Cable channels, Flat-screen TV
Outdoors:
Balcony, Terrace, Outdoor furniture
Bedroom:
Wardrobe or closet, Childrens' cribs
View:
Garden view
Kitchen:
Coffee machine
Exclusive services:
Free gym access, Concierge services
Services:
Wake-up service
Pool and Spa:
Pool towels
Room Amenities:
Socket near the bed, Feather pillow, Hypoallergenic pillow
Bathroom Facilities:
Shower, Hairdryer, Free toiletries, Toilet, Toilet paper, Shampoo, Conditioner, Body soap, Towels, Toothbrush, Shower cap
Lagoon Suite with Plunge Pool
Guests: 3
Area: 100 m²
BedRoom
1 x King bed(s) (181-210 cm wide)
Room description:
Guests will have a special experience as this suite provides a private pool. Offering free toiletries, this suite includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned suite offers a flat-screen TV with cable channels, a minibar, a coffee machine and a seating area. The unit offers 1 bed.
Food & Drink:
Minibar, Bottle of water
General:
Safe, Air conditioning, Ironing facilities, Smoke Alarm, Key card access, Privacy curtain, Iron, Fan, Mosquito net, Trash cans
Media & Technology:
TV, Telephone, Cable channels, Flat-screen TV
Outdoors:
Balcony, Private pool, Terrace, Outdoor furniture
Living Area:
Sitting area, Sofa
Bedroom:
Wardrobe or closet, Childrens' cribs
Kitchen:
Coffee machine
Pool and Spa:
Plunge Pool, Pool towels
Exclusive services:
Free gym access, Concierge services
Services:
Wake-up service
Room Amenities:
Socket near the bed, Feather pillow, Hypoallergenic pillow
Bathroom Facilities:
Shower, Hairdryer, Free toiletries, Toilet, Toilet paper, Shampoo, Conditioner, Body soap, Towels, Toothbrush, Shower cap
Beach Suite with Plunge Pool
Guests: 4
Area: 100 m²
BedRoom
1 x King bed(s) (181-210 cm wide)
Room description:
This suite's special feature is the private pool. Providing free toiletries, this suite includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned suite provides a flat-screen TV with cable channels, a minibar, a coffee machine and a seating area. The unit offers 1 bed.
Food & Drink:
Minibar, Bottle of water
General:
Safe, Air conditioning, Ironing facilities, Smoke Alarm, Key card access, Privacy curtain, Iron, Fan, Mosquito net, Trash cans
Media & Technology:
TV, Telephone, Cable channels, Flat-screen TV
Outdoors:
Balcony, Private pool, Terrace, Outdoor furniture
Living Area:
Sitting area, Sofa
Bedroom:
Wardrobe or closet, Childrens' cribs
Kitchen:
Coffee machine
Pool and Spa:
Plunge Pool, Pool towels
Exclusive services:
Free gym access, Concierge services
Services:
Wake-up service
Room Amenities:
Fold-up bed, Socket near the bed, Feather pillow, Hypoallergenic pillow
Bathroom Facilities:
Shower, Hairdryer, Free toiletries, Toilet, Toilet paper, Shampoo, Conditioner, Body soap, Towels, Toothbrush, Shower cap
Ocean View Signature Studio
Guests: 3
Area: 76 m²
BedRoom
1 x King bed(s) (181-210 cm wide)
Room description:
The spacious triple room offers air conditioning, a mini-bar, a terrace with sea views as well as a private bathroom boasting a shower. The unit has 1 bed.
Food & Drink:
Minibar, Bottle of water
General:
Safe, Air conditioning, Ironing facilities, Smoke Alarm, Key card access, Privacy curtain, Iron, Fan, Mosquito net, Trash cans
Media & Technology:
TV, Telephone, Cable channels, Flat-screen TV
Outdoors:
Balcony, Terrace, Outdoor furniture
View:
View, Sea view
Bedroom:
Wardrobe or closet, Childrens' cribs
Kitchen:
Coffee machine
Pool and Spa:
Plunge Pool, Pool towels
Exclusive services:
Free gym access, Concierge services
Living Area:
Sofa
Services:
Wake-up service
Room Amenities:
Socket near the bed, Feather pillow, Hypoallergenic pillow
Bathroom Facilities:
Shower, Hairdryer, Free toiletries, Toilet, Toilet paper, Shampoo, Conditioner, Body soap, Towels, Toothbrush, Shower cap
Lagoon Skyview Suite with Accessible Shower and Plunge Pool
Guests: 4
Area: 100 m²
BedRoom
1 x King bed(s) (181-210 cm wide)
Room description:
Guests will have a special experience as the suite offers a private pool. The spacious suite provides air conditioning, a minibar, a terrace with lake views as well as a private bathroom featuring a shower. The unit offers 1 bed.
Food & Drink:
Minibar, Bottle of water
General:
Safe, Air conditioning, Ironing facilities, Smoke Alarm, Key card access, Iron, Fan, Mosquito net, Trash cans
Media & Technology:
TV, Telephone, Cable channels, Flat-screen TV
Outdoors:
Balcony, Private pool, Terrace, Outdoor furniture
Living Area:
Sitting area, Sofa
Bedroom:
Wardrobe or closet, Childrens' cribs
View:
Lake view
Kitchen:
Coffee machine
Pool and Spa:
Plunge Pool, Pool towels
Services:
Wake-up service
Room Amenities:
Fold-up bed, Socket near the bed, Feather pillow, Hypoallergenic pillow
Accessibility:
Toilet with grab rails, Roll-in shower
Bathroom Facilities:
Shower, Hairdryer, Free toiletries, Toilet, Toilet paper, Shampoo, Conditioner, Body soap, Towels, Toothbrush, Shower cap
Lagoon Suite
Guests: 3
Area: 100 m²
BedRoom
1 x King bed(s) (181-210 cm wide)
Room description:
The spacious suite provides air conditioning, a minibar, a terrace with lake views as well as a private bathroom featuring a shower. The unit offers 1 bed.
Food & Drink:
Minibar, Bottle of water
General:
Safe, Air conditioning, Ironing facilities, Smoke Alarm, Key card access, Iron, Fan, Mosquito net, Trash cans
Media & Technology:
TV, Telephone, Cable channels, Flat-screen TV
Outdoors:
Balcony, Terrace, Outdoor furniture
Living Area:
Sitting area, Sofa
Bedroom:
Wardrobe or closet, Childrens' cribs
View:
Lake view
Kitchen:
Coffee machine
Services:
Wake-up service
Pool and Spa:
Pool towels
Room Amenities:
Socket near the bed, Feather pillow, Hypoallergenic pillow
Bathroom Facilities:
Shower, Hairdryer, Free toiletries, Toilet, Toilet paper, Shampoo, Conditioner, Body soap, Towels, Toothbrush, Shower cap
King Room with Plunge Pool - Lagoon Area
Guests: 2
Area: 50 m²
BedRoom
1 x King bed(s) (181-210 cm wide)
Room description:
This double room features a private pool. The spacious double room features air conditioning, a mini-bar, a terrace with lake views as well as a private bathroom boasting a shower. The unit has 1 bed.
Food & Drink:
Minibar, Bottle of water
General:
Safe, Air conditioning, Ironing facilities, Smoke Alarm, Key card access, Iron, Fan, Mosquito net, Trash cans
Media & Technology:
TV, Telephone, Cable channels, Flat-screen TV
Outdoors:
Balcony, Private pool, Terrace, Outdoor furniture
Bedroom:
Wardrobe or closet, Childrens' cribs
View:
Lake view
Kitchen:
Coffee machine
Pool and Spa:
Plunge Pool, Pool towels
Living Area:
Sofa
Services:
Wake-up service
Room Amenities:
Socket near the bed, Feather pillow, Hypoallergenic pillow
Bathroom Facilities:
Shower, Hairdryer, Free toiletries, Toilet, Toilet paper, Shampoo, Conditioner, Body soap, Towels, Toothbrush, Shower cap
King Room with Ocean View
Guests: 2
Area: 50 m²
BedRoom
1 x King bed(s) (181-210 cm wide)
Room description:
The spacious double room offers air conditioning, a mini-bar, a terrace with sea views as well as a private bathroom boasting a shower. The unit has 1 bed.
Food & Drink:
Minibar, Bottle of water
General:
Safe, Air conditioning, Ironing facilities, Smoke Alarm, Key card access, Iron, Fan, Mosquito net, Trash cans
Media & Technology:
TV, Telephone, Cable channels, Flat-screen TV
Outdoors:
Balcony, Terrace, Outdoor furniture
Bedroom:
Wardrobe or closet, Childrens' cribs
View:
Sea view
Kitchen:
Coffee machine
Living Area:
Sofa
Services:
Wake-up service
Pool and Spa:
Pool towels
Room Amenities:
Socket near the bed, Feather pillow, Hypoallergenic pillow
Bathroom Facilities:
Shower, Hairdryer, Free toiletries, Toilet, Toilet paper, Shampoo, Conditioner, Body soap, Towels, Toothbrush, Shower cap
Double Room with Two Double Beds and Ocean View
Guests: 4
Area: 50 m²
BedRoom
2 x Full bed(s) (131-150 cm wide)
Room description:
The spacious quadruple room provides air conditioning, a mini-bar, a terrace with sea views as well as a private bathroom featuring a shower. The unit offers 2 beds.
Food & Drink:
Minibar, Bottle of water
General:
Safe, Air conditioning, Ironing facilities, Smoke Alarm, Key card access, Iron, Fan, Mosquito net, Trash cans
Media & Technology:
TV, Telephone, Cable channels, Flat-screen TV
Outdoors:
Balcony, Terrace, Outdoor furniture
Bedroom:
Wardrobe or closet, Childrens' cribs
View:
Sea view
Kitchen:
Coffee machine
Services:
Wake-up service
Pool and Spa:
Pool towels
Room Amenities:
Socket near the bed, Feather pillow, Hypoallergenic pillow
Bathroom Facilities:
Shower, Hairdryer, Free toiletries, Toilet, Toilet paper, Shampoo, Conditioner, Body soap, Towels, Toothbrush, Shower cap
Lagoon Skyview Suite with Plunge Pool
Guests: 4
Area: 100 m²
BedRoom
1 x King bed(s) (181-210 cm wide)
Room description:
This family room provides a private pool. The spacious family room offers air conditioning, a minibar, a terrace with lake views as well as a private bathroom featuring a shower. The unit offers 1 bed.
Food & Drink:
Minibar, Bottle of water
General:
Safe, Air conditioning, Ironing facilities, Smoke Alarm, Key card access, Iron, Fan, Mosquito net, Trash cans
Media & Technology:
TV, Telephone, Cable channels, Flat-screen TV
Living Area:
Sitting area, Sofa
Bedroom:
Wardrobe or closet, Childrens' cribs
View:
Lake view
Kitchen:
Coffee machine
Pool and Spa:
Plunge Pool, Pool towels
Outdoors:
Balcony, Private pool, Terrace, Outdoor furniture
Services:
Wake-up service
Room Amenities:
Fold-up bed, Socket near the bed, Feather pillow, Hypoallergenic pillow
Bathroom Facilities:
Shower, Hairdryer, Free toiletries, Toilet, Toilet paper, Shampoo, Conditioner, Body soap, Towels, Toothbrush, Shower cap
Beachfront Signature Studio with Plunge Pool
Guests: 3
Area: 66 m²
BedRoom
1 x King bed(s) (181-210 cm wide)
Room description:
Guests will have a special experience as this family room offers a private pool. This air-conditioned family room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a terrace. The unit has 1 bed.
Food & Drink:
Minibar, Bottle of water
General:
Safe, Air conditioning, Ironing facilities, Smoke Alarm, Key card access, Iron, Fan, Mosquito net, Trash cans
Media & Technology:
TV, Telephone, Cable channels, Flat-screen TV
Bedroom:
Wardrobe or closet, Childrens' cribs
Kitchen:
Coffee machine
Pool and Spa:
Plunge Pool, Pool towels
Outdoors:
Balcony, Private pool, Terrace, Outdoor furniture
Living Area:
Sofa
Services:
Wake-up service
Room Amenities:
Socket near the bed, Feather pillow, Hypoallergenic pillow
Bathroom Facilities:
Shower, Hairdryer, Free toiletries, Toilet, Toilet paper, Shampoo, Conditioner, Body soap, Towels, Toothbrush, Shower cap
Ocean View Suite with Plunge Pool
Guests: 4
Area: 100 m²
BedRoom
1 x King bed(s) (181-210 cm wide)
Room description:
The private pool is the special feature of this family room. Providing free toiletries, this family room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned family room provides a flat-screen TV with cable channels, a minibar, a coffee machine and a seating area. The unit offers 1 bed.
Food & Drink:
Minibar, Bottle of water
General:
Safe, Air conditioning, Iron, Ironing facilities, Fan, Mosquito net, Trash cans, Smoke Alarm, Key card access
Media & Technology:
TV, Telephone, Cable channels, Flat-screen TV
Outdoors:
Balcony, Private pool, Terrace, Outdoor furniture
Living Area:
Sitting area, Sofa
Services:
Wake-up service
Bedroom:
Wardrobe or closet, Childrens' cribs
Kitchen:
Coffee machine
Room Amenities:
Fold-up bed, Socket near the bed, Feather pillow, Hypoallergenic pillow
Pool and Spa:
Pool towels
Bathroom Facilities:
Shower, Hairdryer, Free toiletries, Toilet, Towels, Toilet paper, Toothbrush, Shampoo, Conditioner, Body soap, Shower cap
Beach Area Suite
Guests: 3
Area: 100 m²
BedRoom
1 x King bed(s) (181-210 cm wide)
Room description:
Providing free toiletries, this family room includes a private bathroom with a shower and a hairdryer. The spacious family room provides air conditioning, a minibar, a coffee machine, a seating area, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
Food & Drink:
Minibar, Bottle of water
General:
Safe, Air conditioning, Iron, Ironing facilities, Fan, Mosquito net, Trash cans, Smoke Alarm, Key card access
Media & Technology:
TV, Telephone, Cable channels, Flat-screen TV
Outdoors:
Balcony, Terrace, Outdoor furniture
Living Area:
Sitting area, Sofa
Services:
Wake-up service
Bedroom:
Wardrobe or closet, Childrens' cribs
Kitchen:
Coffee machine
Pool and Spa:
Pool towels
Room Amenities:
Socket near the bed, Feather pillow, Hypoallergenic pillow
Bathroom Facilities:
Shower, Hairdryer, Free toiletries, Toilet, Towels, Toilet paper, Toothbrush, Shampoo, Conditioner, Body soap, Shower cap
Traveler's reviews
9.1
Wonderful
8 reviews
Staff
8.17
Facility
8.98
Cleanliness
9.43
Comfort
9.48
Location
9.08
Price quality
6.38
Area Info
Restaurants & cafes
Las Helodias
8 km
Hotel Sol Playa
9 km
Encanto Beach Club
11 km
Hix Lounge
308 m
Brisas Restaurant
2 m
Fuego at Maykana
2 m
Beaches in the Neighborhood
Playa del Carmen Beach
6 km
Mayakoba Beach
2 m
Ocean Maya Royale - Adults Only Beach
200 m
Casa Vela Beach
3 km
Playa Virgen
8 km
Closest airports
Tulum Naval Air Station
69 km
Playa del Carmen National Airport
9.1 km
Cancún International Airport
46 km
Cozumel International Airport
44 km
Public transport
Terminal de Autobuses Ado
11 km
Servicio Colectivo Foráneo
12 km
Facilities - Alila Mayakoba by Hyatt
Activities
- Sauna
- Fitness center
- Golf course (within 2 miles)
- Fishing
- Spa
- Massage
- Windsurfing
- Diving
- Snorkeling
- Private beach area
- Beachfront
- Beauty services
- Body treatments
- Spa facilities
- Steam room
- Spa lounge/Relaxation area
- Spa/Wellness packages
- Back massage
- Neck massage
- Foot massage
- Couples' massage
- Head massage
- Hand massage
- Full-body massage
- Fitness
- Yoga classes
- Fitness classes
- Personal trainer
- Locker rooms
- Beach
- Walking tours
- Bike tours
- Cooking class
- Live sports events (broadcast)
Services
- Room service
- Meeting/Banquet facilities
- 24-hour front desk
- Airport shuttle
- Business center
- Laundry
- Dry cleaning
- Ironing service
- Valet parking
- Car rental
- Baggage storage
- ATM on site
- Concierge
- Private check-in/out
- Shuttle service (additional charge)
- Airport shuttle (additional charge)
- Daily housekeeping
- Pet bowls
- Shuttle service
General
- Pet friendly
- Non-smoking rooms
- Facilities for disabled guests
- Smoke-free property
- Air conditioning
- Designated smoking area
- Wifi in all areas
Outdoors
- Garden
- Terrace
- Outdoor pool
- Sun deck
- Outdoor pool (year-round)
- Outdoor furniture
- Outdoor fireplace
Parking
- Parking
- Free parking
- Parking on site
- Private Parking
- Electric vehicle charging station
- Accessible parking
Safety features
- Staff follow all safety protocols as directed by local authorities
- Shared stationery (e.g. printed menus, magazines, pens, paper) removed
- Hand sanitizer in guest accommodation and common areas
- Process in place to check health of guests
- First aid kits available
- Access to healthcare professionals
Food & Drink
- Restaurant
- Bar
- Breakfast in the room
- Special diet meals (on request)
- Wine/Champagne
Food & drink safety
- Physical distancing in dining areas
- Food can be delivered to guest accommodation
- All plates, cutlery, glasses, and other tableware sanitized
- Breakfast to-go containers
- Delivered food covered securely
Accessibility
- Wheelchair accessible
- Toilet with grab rails
- Raised toilet
- Lowered sink
Pool and Spa
- Pool with view
- Beach chairs/Loungers
- Beach umbrellas
- Swimming pool
Safety & security
- 24-hour security
- Key card access
- Smoke alarms
- Fire extinguishers
Cleanliness & disinfection
- Use of cleaning chemicals that are effective against coronavirus
- Linens, towels, and laundry washed in accordance with local authority guidelines
- Guest accommodation disinfected between stays
- Guest accommodation sealed after cleaning
Internet
- Internet
- Wifi
- Free Wifi
Physical distancing
- Contactless check-in/out
- Cashless payment available
- Physical distancing rules followed
Transportation
- Airport pickup
- Airport drop-off
House Rules
Check-in:
15:00
Check-out:
12:00
Cards accepted at this property:
American Express, Visa, MasterCard
The Fine Print
In the event of an early departure, the property will charge you the full amount for your stay.
Frequently Asked Questions
The check-in time is 15:00 and check-out is 12:00.
Alila Mayakoba is designed to accommodate business travelers with amenities like Meeting/Banquet facilities and Fax/Photocopying.
To see exact prices at Alila Mayakoba, please enter your travel dates.
Guests can enjoy multiple on-site dining and beverage venues at Alila Mayakoba, such as Restaurant and Bar.
A daily breakfast service is available at Alila Mayakoba, priced at MX$745.31 per guest.
Guests can communicate with the staff in English and Spanish at Alila Mayakoba.
Alila Mayakoba provides a variety of mobility-support amenities, such as Facilities for disabled guests, Accessible parking, Toilet with grab rails, Raised toilet and Lowered sink, to enhance guest comfort.
Guests can enjoy a range of wellness amenities at Alila Mayakoba, such as Sauna, Spa, Body wrap, Spa facilities, Steam room, Spa lounge/Relaxation area, Spa/Wellness packages, Back massage, Neck massage, Foot massage, Couples' massage, Head massage, Hand massage and Full-body massage.
Guests will find Playa del Carmen National Airport located some m from the property.
Alila Mayakoba is located at Carreterra Federal Chetumal-Puerto Juarez KM 298, Playa del Carmen, Mexico.
Accommodation options at resort include King Room, Double Room with Two Double Beds, King Room - Lagoon Area and Double Room with Two Double Beds - Lagoon Area.
Yes, free parking is available on site for guests.
Guests with pets are welcome at Alila Mayakoba.
Guests can enjoy multiple pools on site at Alila Mayakoba, such as outdoor pool (year-round) and pool with view.
Transfers between the airport and Alila Mayakoba are available for an extra charge.
Multiple entertainment options are available on site at Alila Mayakoba, including Tour or class about local culture, Cooking class and Live music/Performance.
Local attractions accessible from the property include Parque Fundadores (8.9 km), Playa Mart Paseo (8.8 km), Playa Real (8.6 km) and Xcaret Park (15.4 km), providing guests with several places of interest within reach.
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